design & build Landscape Gardening Services

Are rogue traders creating anxious consumers?

Our latest Bradstone Assured poll shows that nearly ¾  of Brits feel anxious when dealing with a landscaper they haven’t met before and over 60% said they thought it was difficult to find an honest tradesman. 

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Are rogue traders creating anxious consumers?

Our latest Bradstone Assured poll shows that nearly ¾ of Brits feel anxious when dealing with a landscaper they haven’t met before and over 60% said they thought it was difficult to find an honest tradesman.

Consumers’ main concerns are focused on whether a job would be finished on time, being charged more than the original quote and fears that their landscaper would go out of business before the job was complete, leaving them stranded.

What makes the best stand out from the rogues?

Doing the basics well is the most important thing to consumers. Over 70% still ask friends and family for recommendations. So doing the job well, on time and to budget will be the best form of advertising you can do.

Other simple steps our poll revealed to help you reassure consumers are:

  • Professional branding
  • Clean vans! - a clean van shows pride in your business!
  • A good website - with testimonials and photos of previous jobs
  • Offering references up-front
  • Being part of a professional or accredited scheme
  • And of course a professional and polite manner.

Consumers not taking steps to protect themselves

Our poll revealed that consumers are not taking the simple steps that could protect them from the unscrupulous minority within the industry. Less than a 1/3 check for professional credentials and only 1 in 4 take up references. 70% don’t even know the surname of the person they are employing so they could be any Tom, Dick or Harry!

Educating consumers

We have now taken it as our mission to help you educate the British consumer on how to find the best. We are talking to national & regional press to ask them to promote our 5 simple steps to finding a professional landscaper:

  • Check their credentials and if they are part of an accredited scheme
  • Ask for references
  • Ensure you know the landscaper’s full name and business address
  • Get a detailed quote in writing before you start the job
  • Consider a BondPay style schemes where your money is held by a third party with a warranty to give you that extra security.

Article Taken from www.bradstone.com